Privacy policy

At ILSE JACOBSEN HORNBÆK, IJH A/S, our mission is to give you a fantastic experience from the moment you start browsing our many products until you receive your order. As part of your shopping experience with us, we assure you that we will protect and respect your private life and process all your personal data with care.

 

OUR PERSONAL DATA POLICY

ILSE JACOBSEN HORNBÆK, IJH A/S upholds the following principles when processing your personal data:

  1. 1. We collect and store data for these main purposes:
    — Processing and delivering your order
    — Customer service
    — Improving your user experience
    — Marketing
    — Legal requirements
  2. 2. We only collect data that we need for the purposes mentioned above.
  3. 3. We will delete your personal data when we no longer need it.
  4. 4. We will not sell your data.
  5. 5. We will store your data securely.

Below, you can read more about how and why we collect and store your personal data – and what we do with it.

ILSE JACOBSEN HORNBÆK, IJH A/S, Holmenevej 31, 3140 Ålsgårde, Denmark, Commercial Registration No. (CVR): 32146309, is the date controller for the registration of the personal data covered by this Data Security Policy

 

FULFILLING YOUR ORDER

ILSE JACOBSEN HORNBÆK, IJH A/S will need some important information from you to process your order. When you place an order with us, you give us your name, address, email, telephone number, payment details and of course, details of which products you have ordered.

When you place an order, your payment is processed by our payment solution partners and your order sent to our warehouse partner. When your order has been packed and is ready for despatch, we will share your name, address, email and telephone number with our delivery partners so that we can deliver the goods.

Our warehouse partner, payment partner and delivery partners are committed to keeping your data secure.

 

CUSTOMER SERVICE

If you contact our customer service, we will register the personal data you give us. Our customer service has access to all the data concerning your order so that we can help you in the best possible way if you have questions about your order status or wish to return a product. Our customer service can also see previous correspondence with you, as this can help them provide you with better service.


IMPROVING YOUR USER EXPERIENCE

We constantly strive to give you the very best user and shopping experiences at our webshop. We accomplish this in various ways but an important aspect of this involves tracking how you browse our webshop. We do this using cookies. You can read about cookies here. We also use your browsing data to find out whether we should stock more or less of particular products. Finally, we also use your browsing data and your orders to recommend products for you that we think you might like.

 

MARKETING

ILSE JACOBSEN HORNBÆK, IJH A/S also uses your personal data to create more marketing activities that are more relevant to you.

You can always object to us processing your personal data for direct marketing purposes by completing our contact form.

 

LEGAL REQUIREMENTS

In addition to the processing of your personal data mentioned above, we will use and store your personal data to meet legal requirements, e.g. accounting rules.

 

THE LEGAL BASIS FOR COLLECTING AND USING YOUR PERSONAL DATA

ILSE JACOBSEN HORNBÆK, IJH A/Scollects and uses your personal data on the following legal bases:

1. Our fulfilment of a contract
— Fulfilling your order

2. Our legitimate interest
— Customer service
— Improving your user experience

3. Your consent
— Marketing
— Cookie-based marketing

4. Our legal obligations
— Legal requirements

 

SOCIAL MEDIA

If you follow us or interact with us on one of our pages on a third party social media platform such as Instagram, Facebook or Pinterest, the information you provide will be covered by both the confidentiality policy of the third party and this confidentiality policy.

 

HOW LONG DO WE STORE YOUR DATA?

We only store your personal data for as long as necessary to fulfil the purpose for which it was collected or to meet legal requirements, e.g. accounting rules in the countries in which we operate.

 

YOUR RIGHTS

As a consumer in the EU, your right to data protection is covered by the General Data Protection Regulation (GDPR). This means that your rights as a data subject are the same in all EU countries.

If you wish to exercise your rights, send us an enquiry concerning data protection.

You can read more about your different rights below:

The right to access

One of your most important rights is that you have access to the data we have registered about you. If you wish to have access, you will be given a copy of your personal data.

The right to be forgotten

Another important right linked to your relationship with us is that you are entitled to be forgotten, which means that you can send us a request asking us to delete the data we have registered about you. We may be unable to delete all the data as we must keep some information to meet legal requirements.

The right to object

You are entitled to object to the processing of your personal data for special reasons. For example, you can object to the processing of your personal data for direct marketing purposes, including profiling.

The right to rectification

If you believe the information we have registered about you is incorrect or incomplete, let us know so that we can update your information.

The right to restriction

Combined with some of your other rights, you can also request that we restrict the use of your personal data, i.e. instead of completely deleting it or while we are evaluating your objection.

 

THE RIGHT TO DATA PORTABILITY

You can send us a request to provide the personal data you have given us in a structured, commonly used and machine-readable format and to transfer the information directly to a specific recipient.

 

COMPLAINTS

If you wish to complain about how we process your personal data, you can always contact our ILSE JACOBSEN HORNBÆK, IJH A/S customer service team.

 

WHY WE USE COOKIES 

ILSE JACOBSEN HORNBÆK, IJH A/S uses cookies to improve your user experience in our webshop and to remember the choices you make when using it, e.g. the country selected. We also use them to constantly improve our content and the functions you find at our webshop. In addition, we use cookies to target our marketing activities to suit your requirements and to generate statistics on the use of our webshop.

Information on cookies can also be used by our third-party advertisers and networks to advertise our own products and services or those of the third party when you visit the websites and online services of the third party. This is called targeted advertising or interest-based advertising. If you wish to avoid this type of advertising, simply delete our cookies.

 

WHAT ARE COOKIES  

A cookie is a small text file that is stored on your computer's hard drive, smartphone or other IT equipment. It enables recognition of your computer/IP address and the collection of information about the sites you visit and the functions you use.

The first time you visit our webshop, you will see a banner describing our use of cookies. If you prefer that we do not use cookies at all, you should deactivate cookies in your browser. However, please note that if you do there may be some services and functions that you cannot use, asthey require cookies to remember the choices you have made.

As cookies are not stored in our systems, we cannot access or delete cookies that you create when visiting our webshop. However, you can delete all the cookies stored on your computer that are created by  ILSE JACOBSEN HORNBÆK, IJH A/S and avoid new ones.

 

THIRD-PARTY COOKIES

We create first-party cookies when you visit our webshop. Third-party cookies are created by other sites. ILSE JACOBSEN HORNBÆK, IJH A/S uses third-party cookies. Third-party cookies are cookies installed by parties other than ILSE JACOBSEN HORNBÆK, IJH A/S, such as other websites or webshops that provide content for our site, suppliers of some of our webshop functions or programmes that we use for analysis.